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How To Charge Back Your Credit Card

Consumers can find themselves involved in a variety of debit card and credit card disputes. These may result from credit card fraud, identity theft or illicit use of the card or card number. Credit card networks entrust the resolution of the dispute process to the bank that issued the card. Genuine mistakes happen. Your monthly statement may include a charge for services or products you did not order but never received. Contact the merchant immediately if you discover this sort of problem. You can dispute a charge that appears on your monthly bill by issuing a chargeback request.

Why is chargeback important?

A chargeback request tells the merchant that you did not authorize the chargeback. You want to make sure the merchant replaces the credit card number on your monthly statement with your new account number. The merchant will report your claim in the monthly statements. If the merchant initiates a dispute, and the dispute is denied, you will get your money back by making a payment to the merchant’s account with the credit card company. How do I get a chargeback? To initiate a chargeback, go to the “Payments” tab on your credit card statement. Select the option “Refund.” Then select the amount to be returned and the reason for the chargeback. You will have to enter all your information and/or place a hold on your credit card number.

How to dispute a charge on your monthly bill

Do not ignore charges on your monthly statement for services or products you never ordered. A chargeback request must be sent within 14 days of the transaction in order for a company to send a credit to your credit card issuer for the disputed charge. You can dispute a charge by: Requesting a chargeback by phone or in person; Returning the item(s) by the preferred method for a refund or exchange; Sending a personal letter of apology; or Making a formal complaint with your bank. Tips to make the process smoother Resolve the dispute in a way that makes it easy for both you and the merchant. Be mindful of small print that may make it hard to dispute a chargeback request, especially when the merchant is legitimate. Make it clear that you are not responsible for the incident.

What is the process of issuing a chargeback request?

Since April 2017, only online merchants are allowed to chargeback debit card transactions for purchases on their websites. A chargeback request is made directly to the issuing bank, bank-affiliated retailer or affiliated bank for the debit card provider. The bank will refund the purchased amount to your card. When a request is received by a credit card issuing bank or affiliated bank, the card issuing bank is required to resolve the dispute in the same manner as it would resolve a card chargeback request made by a cardholder. The bank is then required to submit a copy of the chargeback resolution to the issuing bank. Issuing banks typically resolve chargebacks in 10 to 20 days. How can I get my card issuer to respond to my request for a chargeback?

The benefits of issuing a chargeback

Transparency There is nothing more frustrating than to go to the bank and see you spend more than you intended. In this case, you should be able to change or cancel a purchase and get your money back. Your bank may charge you a fee, but your charges and payments are not hidden from you. Preserve your card Because your debit card is linked to a bank account, the bank keeps a record of all transactions. If there are unauthorized charges on your account, the bank can freeze your account and apply a counterfeit check or chargeback to your card. If you put a chargeback request on a fraudulent charge, it may be denied. The lender can void the charge, reinstate the money or grant you the money.

How do I issue a chargeback?

File the request by completing the online request form for the specific credit or debit card. If the request is a credit card, you will receive a statement with a reference number or the originating number to contact the credit card issuer. The number is a unique identifier. The reference number or the originating number is needed to further the dispute with the credit card issuer. It’s a way for the credit card issuer to validate that you had a legitimate dispute. What should I be looking for if I’m sending a chargeback request? It is important to take a close look at the details of the request, especially any extra information that may be missing. Chargeback disputes are commonly issued over contract disputes with online merchants.


According to the web site, there is an average of 4,732,650 credit cards floating around the globe. Knowing what to look for in terms of the hidden fees can save you hundreds of dollars annually. You may call it a money-saver or time-saver. However, it will save you in the long run.